Category: Technology

Written by Chris Randall

Fix for SONOS speaker renaming itself

This is probably my most niche post yet, so mostly it’s here so I can find it once I inevitably forget the answer. I am a happy SONOS customer, most of the time, and have several of their connected speakers throughout my home. Recently, I reorganized my home office, and opted to move a SONOS […]

Written by Chris Randall

Why NPS Isn’t a Useful Metric

Worth reading: Excerpt: “NPS can be tempting because of its pervasiveness in companies large and small, but it does nothing to get you closer to learning about your customers or why they behave the way they do. Thankfully, there are other measurements and tactics that can help you accomplish that goal with more precision and […]